Insurance Claims Jobs in the UK: Roles, Salaries, Skills & Career Guide

Insurance claims jobs in the UK offer a stable and rewarding career path within the financial and insurance services sector. As insurers continue to handle increasing volumes of motor, property, health, and commercial claims, the demand for skilled claims professionals remains strong. If you are searching for insurance claims jobs this SEO-friendly guide explains job roles, required skills, salary expectations, and how to secure employment in this growing field.

What Are Insurance Claims Jobs?

Insurance claims jobs involve assessing, processing, and settling insurance claims made by policyholders. Claims professionals act as a bridge between customers and insurers, ensuring claims are handled fairly, efficiently, and in line with UK regulations and policy terms.

Common responsibilities include:

• Reviewing insurance policies and claim documents

• Investigating the validity of claims

• Communicating with customers, insurers, and third parties

• Assessing damages and financial loss

• Authorising claim settlements or escalations

Insurance claims jobs exist across multiple insurance sectors, including motor, property, health, travel, and commercial insurance.

Types of Insurance Claims Jobs in the UK

The UK insurance industry offers a wide range of insurance claims roles suitable for different experience levels.

1. Claims Handler Jobs

Claims handlers manage claims from initial notification to final settlement. This is one of the most common entry-level insurance claims jobs in the UK.

2. Claims Adjuster Jobs

Claims adjusters investigate more complex claims, assess damages, and recommend settlement values. These roles often require technical expertise and field inspections.

3. Claims Examiner

Claims examiners review high-value or disputed claims, ensuring compliance with policy terms and regulatory standards.

4. Insurance Claims Manager

Claims managers oversee claims teams, set performance targets, and ensure customer service and compliance standards are met.

5. Specialist Claims Roles

Specialist insurance claims jobs focus on areas such as fraud investigation, liability claims, personal injury, or commercial claims.

Skills Required for Insurance Claims Jobs

To succeed in insurance claims jobs, UK employers look for the following skills:

• Strong communication and customer service abilities

• Analytical and problem-solving skills

• Attention to detail and accuracy

• Knowledge of insurance policies and claims procedures

• Ability to manage multiple cases under deadlines

• Confidence in handling difficult conversations

Digital literacy is also important, as most claims processes now rely on online systems and claims management software.

Qualifications and Training

Many insurance claims jobs in the UK offer on-the-job training, making them accessible to career starters. However, professional qualifications improve employability and career progression.

Highly regarded qualifications include:

• Chartered Insurance Institute (CII) certifications

• Cert CII or Dip CII qualifications

• Claims-specific training courses

Employers value candidates who demonstrate commitment to professional development and regulatory knowledge.

Salary Expectations for Insurance Claims Jobs UK

Salaries for insurance claims jobs in the UK vary based on role, experience, and location:

• Entry-level claims handler: £22,000 – £30,000 per year

• Claims adjuster: £30,000 – £45,000 per year

• Senior claims specialist: £45,000 – £60,000+ per year

• Insurance claims manager: £55,000 – £75,000+ per year

Remote and hybrid insurance claims jobs may offer additional flexibility and benefits.

Where to Find Insurance Claims Jobs in the UK

Insurance claims jobs are widely advertised across the UK through:

• Insurance company career pages

• UK job boards and recruitment websites

• Insurance-focused recruitment agencies

• Professional networking platforms

Using targeted keywords such as insurance claims jobs UK, claims handler jobs, and insurance adjuster vacancies can help improve job search results.

How to Get Insurance Claims Jobs Faster

To improve your chances of securing insurance claims jobs in the UK:

• Tailor your CV to highlight customer service and claims experience

• Include relevant insurance qualifications and training

• Demonstrate strong communication and organisational skills

• Prepare examples of handling complex claims or customer issues

• Stay updated on UK insurance regulations and FCA guidelines

Building a professional online presence and networking within the insurance industry can also uncover hidden job opportunities.

Future Outlook for Insurance Claims Jobs

The outlook for insurance claims jobs in the UK remains positive. Factors such as increased insurance coverage, regulatory requirements, and climate-related claims continue to drive demand for skilled claims professionals.

While automation is improving efficiency in simple claims, human expertise remains essential for complex, high-value, and sensitive cases. As a result, experienced claims professionals will continue to be in demand.

Conclusion

Insurance claims jobs in the UK provide excellent career opportunities with strong job security, competitive salaries, and clear progression routes. Whether you are starting as a claims handler or aiming for senior specialist roles, the insurance claims sector offers long-term growth and flexibility.

If you are actively searching for insurance claims jobs UK, now is an excellent time to build skills, gain qualifications, and pursue a successful career in this vital industry.