Claims Handler Jobs: Career Path, Skills, Salary, and Opportunities
Claims handler jobs are a vital part of the insurance industry. Every time a policyholder reports an accident, damage, theft, or loss, a claims handler is the professional who manages the case from start to finish. With the rapid growth of insurance services across motor, health, property, and commercial sectors, the demand for skilled claims handlers is increasing steadily.
If you are looking for a stable, rewarding, and growth-oriented career, claims handler jobs offer excellent opportunities with competitive salaries and long-term security.
What Is a Claims Handler?
A claims handler works for an insurance company or claims management firm and is responsible for processing insurance claims. They assess the claim, verify policy coverage, communicate with customers, and ensure that claims are settled fairly and efficiently.
Claims handlers are often the first point of contact for customers after an incident, making their role crucial for customer satisfaction.
Key Responsibilities of Claims Handler Jobs
Claims handler jobs involve both administrative work and customer communication. Typical duties include:
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Receiving and reviewing insurance claim forms
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Checking policy details and coverage limits
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Communicating with policyholders for information
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Coordinating with surveyors, garages, or repair teams
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Verifying documents and evidence
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Updating claim records in systems
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Approving, rejecting, or escalating claims
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Negotiating settlements where required
The job requires accuracy, patience, and strong communication skills.
Types of Claims Handler Jobs
Claims handlers can specialise in different insurance sectors such as:
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Motor Claims Handler – handling vehicle accident claims
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Property Claims Handler – dealing with home or building damage
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Health Claims Handler – managing medical insurance claims
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Travel Claims Handler – processing travel-related losses
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Commercial Claims Handler – handling business insurance claims
Specialisation often leads to better salary and career growth.
Skills Required for Claims Handler Jobs
To succeed in claims handler jobs, you need a mix of technical and soft skills:
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Excellent communication skills
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Attention to detail
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Problem-solving ability
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Basic knowledge of insurance policies
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Computer literacy and data entry skills
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Time management
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Customer service approach
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Ability to work under pressure
Employers prefer candidates who can handle multiple claims efficiently without errors.
Qualifications for Claims Handler Jobs
Most claims handler jobs are open to candidates from various educational backgrounds.
Educational Requirements
Preferred but not mandatory:
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Business or commerce background
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Insurance-related courses
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Basic graduation degree
Professional Certifications
You can enhance your career prospects with:
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CII (Chartered Insurance Institute) certification
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Insurance claims training courses
Many people start as claims assistants and learn on the job.
Salary for Claims Handler Jobs
Claims handler jobs offer good salary growth with experience.
| Experience Level | Average Salary |
|---|---|
| Entry-Level Claims Handler | £22,000 – £26,000 |
| Experienced Claims Handler | £28,000 – £38,000 |
| Senior Claims Handler | £40,000 – £50,000 |
| Claims Manager | £60,000+ |
Some roles also offer bonuses and flexible working arrangements.
Where Claims Handlers Work
Professionals in claims handler jobs can work with:
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Insurance companies
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Claims management firms
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Loss adjusting companies
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Third-party administrators
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Legal and consultancy firms
Most roles are office-based, with some hybrid working options.
Career Progression in Claims Handling
Claims handler jobs offer a clear career path:
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Claims Assistant
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Claims Handler
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Senior Claims Handler
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Claims Adjuster / Loss Adjuster
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Claims Manager
With experience, professionals can move into investigation, fraud detection, or managerial roles.
Why Claims Handler Jobs Are in Demand
The increasing number of insurance policies and claims each year means companies need efficient claims handlers to maintain customer trust and regulatory compliance. This has created consistent demand for trained professionals in the insurance claims sector.
Job opportunities are frequently available across major cities and towns.
How to Start a Career in Claims Handler Jobs
To begin your career:
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Apply for entry-level claims assistant roles.
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Learn insurance documentation and systems.
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Improve communication and customer handling skills.
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Pursue insurance certifications like CII.
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Gain experience and apply for claims handler positions.
Practical experience is highly valued in this field.
Benefits of Claims Handler Jobs
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Stable and secure career
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Good salary progression
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Work-life balance
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Professional growth opportunities
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Opportunity to specialise in different insurance sectors
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Customer-facing and problem-solving role
These benefits make claims handling a popular career choice.
Conclusion
Claims handler jobs provide a strong career foundation in the insurance industry. With rising insurance claims and expanding coverage across sectors, skilled claims handlers are in high demand. By developing the right skills and gaining practical experience, you can build a successful and rewarding career in claims handling.
If you are interested in insurance, documentation, and customer service, claims handler jobs are an excellent career option.
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