Insurance Claims Jobs in the UK: Roles, Skills, Salary, and Career Path

- February 08, 2026

Insurance claims jobs are among the most stable and in-demand roles in the UK insurance sector. As insurers handle thousands of claims every day—ranging from car accidents to property damage and liability issues—skilled claims professionals are essential to investigate, assess, and settle cases fairly.

If you’re exploring a career in insurance, insurance claims jobs offer excellent entry points, strong career progression, and competitive salaries across the UK.

What Are Insurance Claims Jobs?

Insurance claims jobs involve managing and processing claims made by policyholders after a loss or incident. Claims professionals ensure that each case is assessed according to policy terms and settled accurately.

These roles exist across:

Motor insurance claims
Property and home insurance claims
Travel insurance claims
Health and life insurance claims
Liability and commercial insurance claims

Claims teams are the backbone of insurance operations, acting as the link between customers and insurers.

Types of Insurance Claims Roles

There are several positions within claims departments, suitable for different experience levels:

Role	Key Responsibility
Claims Handler	Process and manage claims from start to finish
Claims Advisor	Communicate with customers and guide them through the process
Claims Investigator	Verify the authenticity of claims and detect fraud
Loss Adjuster	Visit sites and assess physical damage
Claims Technician	Review documentation and calculate settlements
Claims Manager	Supervise teams and handle complex cases

Entry-level roles like Claims Handler or Claims Advisor are ideal for beginners.

Key Responsibilities in Insurance Claims Jobs

Daily tasks in insurance claims jobs typically include:

Registering new claims and reviewing policy details
Communicating with customers, garages, surveyors, or hospitals
Collecting documents and evidence
Estimating repair or replacement costs
Negotiating settlements
Detecting fraudulent claims
Updating claim records in internal systems
Preparing reports for insurers

The role requires a balance of customer service, analysis, and administration.

Skills Required for Insurance Claims Jobs

To succeed in insurance claims roles in the UK, you need:

1. Communication Skills

You’ll speak with customers who may be stressed after an accident or loss.

2. Attention to Detail

Understanding policy wording and documentation is critical.

3. Problem-Solving Ability

Each claim is unique and requires practical judgement.

4. IT Skills

Most insurers use digital claim management systems.

5. Negotiation Skills

Settling claims fairly often involves discussion and compromise.

6. Fraud Awareness

Identifying suspicious claims protects the insurer.

Qualifications for Insurance Claims Careers

Many insurance claims jobs in the UK do not require advanced degrees. Employers typically look for:

GCSEs/A-Levels or equivalent
Good English and Maths skills
Customer service experience
Basic computer knowledge

Professional certifications can boost your career:

CII (Chartered Insurance Institute) Certificate in Insurance
Diploma in Insurance

These qualifications help with promotions and salary growth.

Salary for Insurance Claims Jobs in the UK

Salaries vary based on experience and role:

Experience Level	Average Salary (UK)
Entry-Level Claims Handler	£20,000 – £25,000
Experienced Claims Technician	£26,000 – £35,000
Claims Investigator	£35,000 – £45,000
Loss Adjuster	£40,000 – £60,000
Claims Manager	£55,000+

Many roles also offer bonuses and hybrid working options.

Where to Find Insurance Claims Jobs in the UK

Top employers hiring for insurance claims jobs include:

Aviva
AXA UK
Direct Line Group
Zurich Insurance
Admiral Group
LV=
Hastings Direct

You can find vacancies on:

Indeed UK
Reed.co.uk
Totaljobs
LinkedIn Jobs
Company career pages

Search using keywords like insurance claims handler jobs UK or claims advisor insurance.

Career Progression in Insurance Claims

Insurance claims jobs offer clear progression:

Claims Assistant / Claims Advisor
Claims Handler
Senior Claims Handler
Claims Technician / Investigator
Loss Adjuster / Specialist
Claims Manager

With experience and CII certification, you can move into underwriting, risk, or management roles.

Advantages of Working in Insurance Claims

High demand across the UK
Job stability in a regulated industry
Hybrid and remote work options
Strong career growth
Transferable skills to other insurance roles
Opportunity to help people during difficult times

Challenges in Insurance Claims Roles

Handling upset or frustrated customers
Managing high claim volumes
Meeting deadlines and compliance standards
Keeping up with policy and regulation changes

These challenges help build resilience and expertise.

How to Start a Career in Insurance Claims

If you want to start in insurance claims jobs:

Prepare a CV highlighting communication and admin skills.
Apply for entry-level claims handler or advisor roles.
Learn about insurance policies and claim procedures.
Consider enrolling in a CII certification course.
Gain experience and specialise in motor, property, or liability claims.

Future Scope of Insurance Claims Jobs

The UK insurance market is evolving with digital claims processing, AI fraud detection, and remote assessments. Despite automation, skilled claims professionals remain essential for judgement, negotiation, and customer care.

Demand for insurance claims professionals is expected to grow steadily, especially in motor, property, and liability insurance sectors.

Conclusion

Insurance claims jobs in the UK provide a reliable, rewarding, and progressive career path. Whether you’re starting fresh or looking to switch careers, claims roles offer excellent entry points into the insurance industry with strong salary potential and growth opportunities.

With the right skills, certifications, and experience, you can build a long-term career in this essential and respected field.

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